Insurance & Billing FAQ
Find answers to the most common questions about insurance coverage, costs, and billing for therapy services.
Coverage Questions
Understanding your insurance coverage for therapy
Your cost depends on four factors: your plan type, your deductible, whether you have a copay or coinsurance, and our network status with your specific plan.
First, check with us—insurance networks change frequently. If we are out-of-network for your plan, you may still have options through out-of-network benefits or superbills.
It depends on your plan type. HMO and POS plans typically require a referral. PPO and EPO plans usually do not.
Cost Questions
Understanding therapy costs and what you'll pay
A copay is a fixed dollar amount per visit. Coinsurance is a percentage of the allowed cost.
A deductible is the amount you pay out-of-pocket before insurance starts covering services.
Under the No Surprises Act, anyone not using insurance has the right to a written cost estimate before care begins.
Billing Questions
How billing and payments work
For in-network clients: We verify your benefits, collect your estimated copay at the time of service, and bill your insurance directly.
A superbill is a detailed receipt containing diagnosis codes, service codes, dates, and fees—everything needed to submit an insurance claim.
We accept credit cards, debit cards, HSA/FSA cards, and checks. Payment is collected at the time of service.
Still Have Questions?
Insurance can be confusing, and every situation is unique. Please don't hesitate to reach out.