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Complete Health Wellness GroupRooted in Wellness

Accessibility Statement

Last updated: November 29, 2025

We Believe Everyone Deserves Access to Mental Health Resources

Accessibility isn't just a legal requirement—it's a reflection of our core values as a mental health practice. We're committed to removing barriers to care.

Table of Contents

  1. Our Commitment
  2. Accessibility Standards
  3. Accessibility Features
  4. Assistive Technology Compatibility
  5. Known Limitations
  6. Feedback and Contact
  7. Alternative Access Methods
  8. Physical Office Accessibility
  9. Telehealth Accessibility
  10. Continuous Improvement
  11. Formal Complaints
  12. Additional Resources

1. Our Commitment

At Complete Health Wellness Group, we believe that mental health support should be accessible to everyone. As a practice dedicated to helping people navigate challenges and achieve wellness, we understand that accessibility barriers can prevent individuals from getting the help they need—and that's something we take seriously.

Our commitment to accessibility extends beyond compliance. We recognize that people with disabilities face unique challenges when seeking mental health care, and we're dedicated to creating an inclusive experience both online and in our offices. Whether you're exploring our services, scheduling an appointment, or accessing resources, we want your experience to be as seamless as possible.

Our Promise: We are committed to ensuring that our website is accessible to people with disabilities. We continually work to improve the accessibility and usability of our digital content and welcome your feedback.

2. Accessibility Standards

We strive to conform to the Web Content Accessibility Guidelines (WCAG) 2.1 Level AA standards. These guidelines, developed by the World Wide Web Consortium (W3C), provide a framework for making web content more accessible to people with a wide range of disabilities.

Target Standard: WCAG 2.1 Level AA

WCAG 2.1 Level AA addresses the most common barriers for users with:

  • Visual disabilities – including blindness, low vision, and color blindness
  • Auditory disabilities – including deafness and hearing impairments
  • Motor disabilities – including limited fine motor control and inability to use a mouse
  • Cognitive disabilities – including learning disabilities, distractibility, and difficulty focusing

Our website is also designed with the Americans with Disabilities Act (ADA) Title III requirements in mind, which applies to places of public accommodation including healthcare providers.

3. Accessibility Features

We have implemented the following accessibility features throughout our website:

Navigation

  • Skip navigation link to bypass repetitive content and jump directly to main content
  • Consistent navigation structure across all pages
  • Descriptive link text that makes sense out of context
  • Logical heading hierarchy (H1, H2, H3) for easy navigation with screen readers
  • ARIA landmarks to identify page regions (header, main, navigation, footer)
  • Mobile-responsive navigation accessible via touch and keyboard

Visual Design

  • Sufficient color contrast ratios between text and backgrounds (minimum 4.5:1 for normal text)
  • Text is resizable up to 200% without loss of content or functionality
  • Information is not conveyed by color alone
  • Focus indicators visible for keyboard navigation
  • Readable fonts with adequate line spacing
  • No content that flashes more than three times per second

Forms and Interactive Elements

  • Form fields have associated labels
  • Required fields are clearly indicated
  • Error messages are descriptive and helpful
  • All interactive elements are accessible via keyboard
  • Buttons have descriptive text or accessible names

Content

  • Images include descriptive alternative text
  • Decorative images are appropriately marked to be ignored by assistive technology
  • Plain language is used where possible to improve readability
  • Page titles accurately describe page content
  • Tables include proper headers for data relationships

4. Assistive Technology Compatibility

Our website is designed to be compatible with common assistive technologies:

Screen Readers

Our site has been developed with screen reader users in mind. We use semantic HTML, ARIA labels where appropriate, and ensure all interactive elements are properly announced. We aim for compatibility with:

  • JAWS (Windows)
  • NVDA (Windows)
  • VoiceOver (macOS and iOS)
  • TalkBack (Android)

Keyboard Navigation

All website functionality is available using only a keyboard. You can:

  • Use the Tab key to move forward through interactive elements
  • Use Shift + Tab to move backward
  • Use Enter or Space to activate buttons and links
  • Use Escape to close modals or menus
  • Use arrow keys to navigate within menus and some interactive components

Browser Zoom and Text Scaling

Our website maintains functionality when browser zoom is increased up to 200% or when default text size is increased. We recommend using your browser's built-in zoom functionality if you need larger text.

5. Known Limitations

While we work diligently to ensure accessibility, we want to be transparent about areas where we're still improving:

We're Working On It: Accessibility is an ongoing effort. The limitations listed below are on our roadmap for improvement.

Current Known Issues

  • Some PDF documents – Older PDF documents may not be fully accessible. We are working to remediate these documents and can provide accessible alternatives upon request.
  • Third-party content – Some embedded content or third-party integrations (such as scheduling widgets or payment processors) may have their own accessibility limitations. We work with vendors who prioritize accessibility but cannot guarantee full compliance of third-party tools.
  • Complex forms – Some intake forms accessed through our client portal are provided by third-party services. While we've selected HIPAA-compliant vendors that work toward accessibility, some forms may present challenges for certain assistive technologies.

If you encounter any accessibility issues with these or other elements, please contact us and we will provide an accessible alternative.

6. Feedback and Contact

Your feedback helps us improve. If you experience any accessibility barriers on our website or have suggestions for improvement, we genuinely want to hear from you.

Accessibility Feedback

Please contact us with any accessibility concerns or questions:

Our Response Commitment: We will respond to accessibility feedback within 3 business days and work with you to find a solution. For urgent accessibility needs, please call us directly.

When contacting us about an accessibility issue, it's helpful (but not required) to include:

  • The web page URL where you experienced the issue
  • A description of the problem you encountered
  • The assistive technology or browser you were using (if known)
  • Your preferred method of contact

7. Alternative Access Methods

If you cannot access any content or functionality on our website, we offer alternative ways to get the information or services you need:

Phone

(443) 367-1333

Call us during office hours and our team will assist you with:

  • Information about our services
  • Scheduling appointments
  • Answering questions
  • Reading website content aloud

Email

contact@chwellnessgroup.com

Email us and we'll respond within one business day with:

  • Text-based information
  • Accessible document formats
  • Detailed responses to your questions

In-Person

Visit our offices

Our staff can assist you in person at either location during office hours:

  • Severna Park office
  • Timonium office

We will work with you to provide the information or service you need in an accessible format or through an alternative method at no additional cost.

8. Physical Office Accessibility

Our commitment to accessibility extends to our physical office locations:

Severna Park Office

815 Ritchie Highway, Suite 205, Severna Park, MD 21146

  • Building has elevator access to our second-floor suite
  • Accessible parking available in the parking lot
  • Accessible restroom facilities available
  • Waiting area can accommodate mobility devices

Timonium Office

30 E Padonia Road, Suite 202, Timonium, MD 21093

  • Building has elevator access to our second-floor suite
  • Accessible parking available in the parking lot
  • Accessible restroom facilities available
  • Waiting area can accommodate mobility devices

If you have specific accessibility needs for your in-person visit, please let us know when scheduling your appointment and we will do our best to accommodate you.

9. Telehealth Accessibility

Our telehealth services provide an accessible option for many clients. Telehealth may be particularly helpful if you have mobility limitations or transportation challenges.

Telehealth Platform Accessibility

We use HIPAA-compliant telehealth platforms that support:

  • Screen reader compatibility
  • Keyboard navigation
  • High contrast mode in most browsers
  • Mobile device access (iOS and Android)

Accommodations Available

For telehealth sessions, we can provide:

  • Extended session time if needed for communication accommodations
  • Phone-based sessions as an alternative to video
  • Technical support before your first session
  • Flexibility in communication methods

If you need accommodations for telehealth sessions, please discuss your needs with your therapist or contact us before your appointment.

10. Continuous Improvement

Accessibility is not a one-time effort but an ongoing commitment. Our approach includes:

  • Regular Reviews: We periodically review our website for accessibility issues and make improvements
  • Staff Training: Our team receives guidance on creating accessible content and communicating with people who have disabilities
  • Feedback Integration: We use feedback from users to identify and prioritize accessibility improvements
  • New Content Standards: All new content is created with accessibility in mind
  • Vendor Requirements: When selecting third-party tools and platforms, we consider accessibility as a key factor

11. Formal Complaints

We prefer to work directly with you to resolve any accessibility concerns. However, if you feel your accessibility needs have not been adequately addressed, you have the right to file a formal complaint with the following agencies:

U.S. Department of Justice (DOJ)

For complaints related to ADA Title III (places of public accommodation):

Civil Rights Division
Disability Rights Section
950 Pennsylvania Avenue, NW
Washington, D.C. 20530

  • ADA Information Line: 1-800-514-0301
  • TTY: 1-800-514-0383
  • Website: www.ada.gov

U.S. Department of Health and Human Services (HHS)

For complaints related to Section 504 of the Rehabilitation Act or Section 1557 of the Affordable Care Act:

Office for Civil Rights
U.S. Department of Health and Human Services
200 Independence Avenue, SW
Room 509F, HHH Building
Washington, D.C. 20201

12. Additional Resources

The following resources may be helpful for learning more about web accessibility:

Related Policies

Thank you for taking the time to read our Accessibility Statement. We are committed to providing an inclusive experience for all visitors and clients. Your feedback helps us improve and better serve everyone in our community. If there's anything we can do to make your experience better, please don't hesitate to reach out.

Questions About Accessibility?

We're here to help. Contact us if you need assistance accessing our website or services.

Contact Us