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Complete Health Wellness GroupRooted in Wellness

Terms of Use

Last updated: November 29, 2025

This Website Is Not For Emergencies

If you are experiencing a mental health emergency or are in crisis:

  • Call 911 for emergencies
  • Call or text 988 for the Suicide & Crisis Lifeline
  • Text HOME to 741741 for the Crisis Text Line

Do NOT use this website, email, contact forms, or voicemail for emergencies. These communications may not be seen immediately.

Table of Contents

  1. Agreement to Terms
  2. Changes to Terms
  3. Website Purpose
  4. No Therapist-Patient Relationship
  5. Website Content
  6. Emergency Situations
  7. User Eligibility
  8. Permitted Use
  9. User Submissions
  10. Intellectual Property
  11. Third-Party Links
  12. Disclaimers
  13. Limitation of Liability
  14. Indemnification
  15. Governing Law
  16. Dispute Resolution
  17. Severability
  18. Waiver
  19. Entire Agreement
  20. Termination
  21. Contact Information

1. Agreement to Terms

Welcome to the website of Complete Health Wellness Group LLC ("Practice," "we," "us," or "our"). These Terms of Use ("Terms") govern your access to and use of our website at www.chwellnessgroup.com (the "Website").

By accessing or using our Website, you agree to be bound by these Terms. If you do not agree to these Terms, you must not access or use the Website.

These Terms apply to all visitors, users, and others who access or use the Website. Our Website is an informational website for a mental health psychotherapy practice, providing information about our services, therapists, and mental health topics.

Please also review our Privacy Policy, Cookie Policy, and HIPAA Notice of Privacy Practices, which also govern your use of the Website.

2. Changes to Terms

We reserve the right to modify these Terms at any time, in our sole discretion. When we make changes:

  • We will update the "Last Updated" date at the top of this page
  • For material changes, we may provide additional notice (such as a statement on our homepage)
  • Changes become effective immediately upon posting unless otherwise stated

Your continued use of the Website after any changes indicates your acceptance of the modified Terms. We encourage you to review these Terms periodically.

3. Description of Services and Website Purpose

What Our Website Provides

Complete Health Wellness Group is an outpatient mental health psychotherapy practice. Our Website is designed to:

  • Provide general information about our practice and services
  • Describe the therapy services we offer (individual, couples, family, and trauma therapy)
  • Introduce our licensed therapists and their areas of specialization
  • Offer educational content about mental health conditions and therapy approaches
  • Enable visitors to request consultations or contact our practice
  • Provide resources for prospective and current clients

What Our Website Is NOT

This Website is:

  • NOT a substitute for professional medical or mental health advice, diagnosis, or treatment
  • NOT emergency or crisis services - do not use for emergencies
  • NOT a means of establishing a therapist-patient relationship (see Section 4)
  • NOT a patient portal or secure health communication platform
  • NOT a source of specific medical or psychological advice for your individual situation

4. No Therapist-Patient Relationship

Important: Using This Website Does NOT Create a Therapist-Patient Relationship

The following activities do NOT create a therapist-patient relationship with Complete Health Wellness Group or any of our therapists:

  • Browsing or reading content on this Website
  • Submitting a contact form or consultation request
  • Sending an email to our practice
  • Reading educational content about mental health conditions
  • Downloading resources or materials from this Website
  • Calling our office to inquire about services
  • Attending a free consultation call

When a Therapist-Patient Relationship IS Established

A therapist-patient relationship is established only when ALL of the following have occurred:

  1. You have completed our formal intake process
  2. You have been formally accepted as a patient by our practice
  3. You have signed appropriate consent forms and agreements
  4. You have had your first scheduled appointment with one of our licensed therapists

Until a Relationship Is Established

Until you become a patient through the formal process described above:

  • Communications with our practice are not confidential in the same way as therapist-patient communications
  • Any information we provide is general in nature and not specific to your situation
  • We have no duty to respond to your communications
  • No treatment relationship exists between you and our practice or therapists
  • We cannot provide you with therapy, diagnosis, or treatment recommendations

5. Website Content and Educational Information

Nature of Content

The content on this Website, including information about mental health conditions, symptoms, treatments, and therapy approaches, is provided for informational and educational purposes only.

  • Content is general information, not specific advice for your situation
  • Content is not intended as diagnosis or treatment recommendations
  • Content may not reflect the most current research or developments
  • Content should not be relied upon for medical or mental health decisions

Seek Professional Advice

  • Always seek the advice of a qualified mental health professional for specific concerns
  • Never disregard professional advice because of something you read on this Website
  • Never delay seeking treatment because of Website content

Accuracy of Information

While we strive to provide accurate and up-to-date information:

  • We do not guarantee that content is complete, accurate, or error-free
  • Content may become outdated over time
  • We are not responsible for errors, omissions, or consequences of relying on Website content

6. Emergency and Crisis Situations

This Website Is NOT For Emergencies

If you are experiencing a mental health emergency:

  • Call 911 immediately
  • Call or text 988 (Suicide & Crisis Lifeline)
  • Text HOME to 741741 (Crisis Text Line)
  • Go to your nearest emergency room

Do NOT use:

  • This Website for emergencies
  • Email or contact forms for urgent matters
  • Voicemail for crisis situations

Emergency communications may not be seen immediately.

7. User Eligibility

  • This Website is intended for users who are 18 years of age or older
  • Users under 18 should use this Website only with the supervision of a parent or guardian
  • By using this Website, you represent that you have the legal capacity to enter into this agreement
  • If you are accessing this Website on behalf of an organization, you represent that you have the authority to bind that organization to these Terms

8. Permitted Use of Website

You MAY:

  • Browse and read Website content for personal, non-commercial purposes
  • Download and print content for personal reference only
  • Share links to Website pages
  • Contact the practice through provided forms and contact information
  • Request information about our services

You MAY NOT:

  • Use the Website for any unlawful purpose or in violation of any laws
  • Attempt to gain unauthorized access to any portion of the Website or its systems
  • Use the Website to transmit harmful code, viruses, or malware
  • Interfere with or disrupt Website operation or servers
  • Use automated systems (bots, scrapers, spiders) to access the Website
  • Collect or harvest any information from the Website or its users
  • Impersonate the practice, our therapists, or other users
  • Use the Website for commercial purposes without our written consent
  • Reproduce, distribute, modify, or create derivative works from Website content without permission
  • Use the Website in any way that could damage the practice's reputation
  • Submit false or misleading information through forms
  • Use contact forms for spam, solicitation, or harassment

9. User Submissions and Communications

Contact Forms and Communications

Important: Information submitted through contact forms is NOT guaranteed to be confidential. Do NOT submit sensitive health information through Website contact forms. For sensitive communications, please wait until you are an established patient using our secure communication methods.

  • We will make reasonable efforts to protect information you submit, but we cannot guarantee the security of internet transmissions
  • Contact form submissions are not protected by therapist-patient confidentiality
  • We may not respond to all submissions

Your Representations

By submitting information through this Website, you represent that:

  • The information you provide is accurate and complete
  • You have the right to submit the information
  • Your submission does not violate any third-party rights
  • Your submission is not fraudulent, deceptive, or misleading

Our Rights

  • We may, but are not obligated to, respond to submissions
  • We may use submission information to respond to your inquiries
  • We may retain records of communications for business and legal purposes

10. Intellectual Property Rights

Practice Ownership

The Website and its entire contents, features, and functionality are owned by Complete Health Wellness Group LLC or its licensors and are protected by copyright, trademark, and other intellectual property laws. This includes but is not limited to:

  • Text, graphics, logos, and images
  • Website design, layout, and "look and feel"
  • Software and code
  • Trademarks and service marks
  • Educational content and articles
  • Therapist biographies and photographs

Copyright Notice

© 2025 Complete Health Wellness Group LLC. All rights reserved.

Limited License

We grant you a limited, non-exclusive, non-transferable, revocable license to access and use the Website for personal, non-commercial purposes. This license does NOT include the right to:

  • Modify or copy materials (except for personal use)
  • Use materials for commercial purposes
  • Remove any copyright or proprietary notations
  • Transfer materials to another person
  • "Mirror" materials on any other server or website

This license terminates automatically if you violate any of these restrictions. Upon termination, you must destroy any downloaded materials in your possession.

Trademarks

The practice name "Complete Health Wellness Group," our logo, and all related names, logos, and slogans are trademarks of Complete Health Wellness Group LLC. They may not be used without our prior written permission. All other trademarks appearing on the Website are the property of their respective owners.

11. Third-Party Links and Content

External Links

Our Website may contain links to third-party websites, resources, or services. These links are provided for your convenience only.

  • We do not endorse and are not responsible for third-party content
  • We have no control over third-party websites or their practices
  • You access third-party sites at your own risk
  • You should review the terms and privacy policies of any third-party sites you visit

Third-Party Content

Our Website may include content provided by or referencing third parties. We do not guarantee the accuracy of third-party content, and views expressed by third parties do not necessarily reflect the views of Complete Health Wellness Group.

12. Disclaimers

"As Is" Disclaimer

THE WEBSITE AND ITS CONTENT ARE PROVIDED ON AN "AS IS" AND "AS AVAILABLE" BASIS, WITHOUT ANY WARRANTIES OF ANY KIND, EITHER EXPRESS OR IMPLIED.

To the fullest extent permitted by law, Complete Health Wellness Group LLC disclaims all warranties, including but not limited to:

  • Warranties of merchantability
  • Fitness for a particular purpose
  • Non-infringement
  • Accuracy, reliability, or completeness of content
  • That the Website will be uninterrupted, timely, secure, or error-free
  • That defects will be corrected
  • That the Website is free of viruses or other harmful components

No Professional Advice Disclaimer

NOTHING ON THIS WEBSITE CONSTITUTES PROFESSIONAL MEDICAL, MENTAL HEALTH, LEGAL, OR OTHER PROFESSIONAL ADVICE.

The content on this Website is for informational purposes only and is not a substitute for professional consultation with a qualified healthcare provider. Always seek the advice of your physician, mental health professional, or other qualified health provider with any questions you may have.

13. Limitation of Liability

TO THE FULLEST EXTENT PERMITTED BY APPLICABLE LAW, COMPLETE HEALTH WELLNESS GROUP LLC, ITS OFFICERS, DIRECTORS, EMPLOYEES, AGENTS, LICENSORS, AND SERVICE PROVIDERS SHALL NOT BE LIABLE FOR:

  • Any indirect, incidental, special, consequential, or punitive damages
  • Lost profits, data, use, goodwill, or other intangible losses
  • Damages resulting from:
    • Your use of or inability to use the Website
    • Any content obtained from the Website
    • Conduct or content of any third party on the Website
    • Unauthorized access to or alteration of your transmissions or data
    • Any other matter relating to the Website

IN NO EVENT SHALL OUR TOTAL LIABILITY TO YOU EXCEED ONE HUNDRED DOLLARS ($100) OR THE AMOUNT YOU HAVE PAID TO ACCESS THE WEBSITE, WHICHEVER IS GREATER.

Some jurisdictions do not allow the exclusion or limitation of certain damages. If these laws apply to you, some or all of the above disclaimers, exclusions, or limitations may not apply, and you may have additional rights.

Basis of the Bargain: You acknowledge that these disclaimers and limitations of liability are a fundamental element of the agreement between you and Complete Health Wellness Group LLC, and that the Website would not be provided to you without such limitations.

14. Indemnification

You agree to defend, indemnify, and hold harmless Complete Health Wellness Group LLC, its officers, directors, employees, agents, licensors, and service providers from and against any claims, liabilities, damages, judgments, awards, losses, costs, expenses, or fees (including reasonable attorneys' fees) arising out of or relating to:

  • Your violation of these Terms
  • Your use of the Website
  • Your violation of any rights of any third party
  • Any content you submit through the Website

15. Governing Law and Jurisdiction

Governing Law

These Terms shall be governed by and construed in accordance with the laws of the State of Maryland, without regard to its conflict of law provisions.

Jurisdiction

You agree to submit to the personal and exclusive jurisdiction of the state and federal courts located in Maryland for the resolution of any disputes arising out of or relating to these Terms or your use of the Website. You waive any objection to the exercise of jurisdiction over you by such courts and to venue in such courts.

16. Dispute Resolution

Informal Resolution First: Before initiating any formal legal action, you agree to first attempt to resolve any dispute informally by contacting us at the address below. We will attempt to resolve the dispute through good faith negotiations for at least thirty (30) days before either party may initiate legal proceedings.

Contact for Disputes:

If informal resolution is unsuccessful, any disputes shall be resolved exclusively in the state or federal courts located in Maryland.

17. Severability

If any provision of these Terms is held to be invalid, illegal, or unenforceable by a court of competent jurisdiction:

  • That provision shall be limited or eliminated to the minimum extent necessary
  • The remaining provisions of these Terms shall continue in full force and effect
  • The invalid provision shall be modified to reflect the parties' original intent as closely as possible under applicable law

18. Waiver

  • No waiver of any term of these Terms shall be deemed a further or continuing waiver of such term or any other term
  • Our failure to assert any right or provision under these Terms shall not constitute a waiver of such right or provision
  • Any waiver of any provision of these Terms will be effective only if in writing and signed by an authorized representative of Complete Health Wellness Group LLC

19. Entire Agreement

These Terms, together with our Privacy Policy, Cookie Policy, and any other legal notices posted on the Website, constitute the entire agreement between you and Complete Health Wellness Group LLC regarding your use of the Website. These Terms supersede any prior agreements, communications, or proposals, whether oral or written, between you and the practice regarding the Website.

Any ambiguities in the interpretation of these Terms shall not be construed against the drafting party.

20. Termination

Our Rights

We may terminate or suspend your access to the Website immediately, without prior notice or liability, for any reason whatsoever, including without limitation if you breach these Terms.

Effect of Termination

Upon termination:

  • Your right to use the Website will cease immediately
  • You must destroy any materials you have downloaded or printed from the Website
  • All provisions of these Terms that by their nature should survive termination shall survive, including ownership provisions, warranty disclaimers, limitations of liability, indemnification obligations, and dispute resolution provisions

21. Contact Information

Questions About These Terms

If you have questions about these Terms of Use, please contact us:

Related Policies

For a complete understanding of our policies, please also review: