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Complete Health Wellness GroupRooted in Wellness

Complete Health Wellness Group LLC Is Committed to Equal Access to Mental Health Care for All

We welcome everyone and provide services without discrimination.

Effective Date: November 29, 2024 | Last Updated: November 29, 2024

Table of Contents

  1. Non-Discrimination Statement
  2. Non-Discrimination in Services
  3. Accessibility Services for People with Disabilities
  4. Language Assistance Services
  5. Language Assistance Taglines
  6. How to File a Grievance
  7. Filing a Complaint with HHS
  8. No Retaliation
  9. Maryland State Protections
  10. Notice Availability

1. Non-Discrimination Statement

Complete Health Wellness Group LLC complies with applicable federal civil rights laws and does not discriminate on the basis of race, color, national origin, age, disability, or sex (including pregnancy, sexual orientation, gender identity, and sex characteristics).

In accordance with Section 1557 of the Affordable Care Act and its implementing regulations, we do not exclude, deny benefits to, or otherwise discriminate against any person on the basis of:

  • Race
  • Color
  • National origin (including limited English proficiency)
  • Age
  • Disability
  • Sex, including:
    • Pregnancy, childbirth, and related medical conditions
    • Sex stereotypes
    • Sexual orientation
    • Gender identity
    • Sex characteristics (including intersex traits)

We also do not discriminate on the basis of:

  • Religion
  • Marital status
  • Genetic information
  • Source of payment
  • Any other characteristic protected by applicable federal, state, or local law

2. Non-Discrimination in Services

Complete Health Wellness Group LLC provides equal services to all individuals regardless of protected characteristics. We are committed to treating every person with dignity and respect.

Our Commitment to Equal Treatment

  • We do not exclude people or treat them differently because of any protected characteristic
  • All of our programs, services, and activities are provided in a non-discriminatory manner
  • We provide mental health services based on clinical need, not on personal characteristics
  • Our therapists receive training on cultural competence and inclusive practices

This Non-Discrimination Policy Applies To

  • Admissions and access to services
  • Treatment and care provided
  • Participation in all programs
  • Scheduling and appointment availability
  • Telehealth and in-person service delivery
  • Communication and interactions with staff

3. Accessibility Services for People with Disabilities

Free Assistance Available: Complete Health Wellness Group LLC provides free aids and services to people with disabilities to help them communicate effectively with us.

Available Accommodations

Communication Aids

  • Qualified sign language interpreters (with advance notice)
  • Written materials in accessible formats
  • Large print documents
  • Audio formats upon request
  • Accessible electronic formats

Physical Accommodations

  • Wheelchair accessible offices
  • Accessible parking available
  • Elevator access to office suites
  • Accessible restroom facilities
  • Telehealth as an alternative to in-person visits

How to Request Disability Accommodations

Please contact us in advance to arrange accommodations. We will make every effort to meet your accessibility needs. Advance notice helps us ensure accommodations are ready for your appointment.

Contact for Disability Accommodations:

4. Language Assistance Services

Free Language Services: Complete Health Wellness Group LLC provides free language assistance services to people whose primary language is not English.

Available Language Services

  • Qualified interpreters – Available in-person or by phone for your appointments
  • Translation services – Important documents can be translated upon request
  • Written information – Available in other languages upon request

How to Request Language Services

  • Let us know your language needs when scheduling your appointment
  • Interpreters can be arranged with advance notice (typically 48-72 hours)
  • We will make every effort to communicate with you in your preferred language
  • Please do not use children or untrained individuals as interpreters for clinical appointments

Contact for Language Assistance:

5. Language Assistance Taglines

The following notices inform speakers of other languages that free language assistance is available:

Language Assistance Available / Asistencia de Idiomas Disponible

Spanish / Espanol
ATENCION: Si habla espanol, tiene a su disposicion servicios gratuitos de asistencia linguistica. Llame al (443) 367-1333.

Chinese / 中文
注意：如果您使用繁體中文，您可以免費獲得語言援助服務。請致電 (443) 367-1333。

Korean / 한국어
주의: 한국어를 사용하시는 경우, 언어 지원 서비스를 무료로 이용하실 수 있습니다. (443) 367-1333 번으로 전화해 주십시오.

Vietnamese / Tieng Viet
CHU Y: Neu ban noi Tieng Viet, co cac dich vu ho tro ngon ngu mien phi danh cho ban. Goi so (443) 367-1333.

French / Francais
ATTENTION: Si vous parlez francais, des services d'aide linguistique vous sont proposes gratuitement. Appelez le (443) 367-1333.

Tagalog / Filipino
PAUNAWA: Kung nagsasalita ka ng Tagalog, maaari kang gumamit ng mga serbisyo ng tulong sa wika nang walang bayad. Tumawag sa (443) 367-1333.

Russian / Русский
ВНИМАНИЕ: Если вы говорите на русском языке, то вам доступны бесплатные услуги перевода. Звоните (443) 367-1333.

Arabic / العربية
ملحوظة: إذا كنت تتحدث العربية، فإن خدمات المساعدة اللغوية تتوافر لك بالمجان. اتصل برقم 1333-367 (443).

Amharic / አማርኛ
ትኩረት: አማርኛ የሚናገሩ ከሆነ፣ የቋንቋ እርዳታ አገልግሎቶች በነጻ ላይከፍልዎት ይገኛሉ። (443) 367-1333 ይደውሉ።

Portuguese / Portugues
ATENCAO: Se fala portugues, encontram-se disponiveis servicos linguisticos, gratis. Ligue para (443) 367-1333.

Hindi / हिंदी
ध्यान दें: यदि आप हिंदी बोलते हैं तो आपके लिए मुफ्त में भाषा सहायता सेवाएं उपलब्ध हैं। (443) 367-1333 पर कॉल करें।

Urdu / اردو
خبردار: اگر آپ اردو بولتے ہیں، تو آپ کو زبان کی مدد کی خدمات مفت میں دستیاب ہیں۔ کال کریں 1333-367 (443)۔

Farsi / Persian / فارسی
توجه: اگر به زبان فارسی صحبت می‌کنید، خدمات کمک زبانی به صورت رایگان برای شما فراهم می‌باشد. با شماره 1333-367 (443) تماس بگیرید.

Haitian Creole / Kreyol Ayisyen
ATANSYON: Si w pale Kreyol Ayisyen, sevis ed pou lang disponib pou ou gratis. Rele (443) 367-1333.

German / Deutsch
ACHTUNG: Wenn Sie Deutsch sprechen, stehen Ihnen kostenlos sprachliche Hilfsdienstleistungen zur Verfugung. Rufnummer: (443) 367-1333.

6. How to File a Grievance

If you believe that Complete Health Wellness Group LLC has failed to provide these services or discriminated in another way on the basis of race, color, national origin, age, disability, or sex, you can file a grievance with us.

Internal Grievance Contact

Civil Rights Coordinator
Complete Health Wellness Group LLC
815 Ritchie Highway, Suite 205
Severna Park, MD 21146

Grievance Process

  • You can file a grievance in person, by mail, by phone, or by email
  • We will acknowledge receipt of your grievance within 5 business days
  • We will investigate and respond to grievances promptly, typically within 30 days
  • You may file a grievance anonymously, though this may limit our ability to investigate or respond

Important: Filing a grievance will not affect your care, treatment, or ability to receive services from our practice.

7. Filing a Complaint with the U.S. Department of Health and Human Services

You can also file a civil rights complaint with the U.S. Department of Health and Human Services, Office for Civil Rights, if you believe you have been discriminated against.

File Online

Office for Civil Rights Complaint Portal:
https://ocrportal.hhs.gov/ocr/portal/lobby.jsf

File by Mail

U.S. Department of Health and Human Services
Office for Civil Rights
200 Independence Avenue, SW
Room 509F, HHH Building
Washington, D.C. 20201

File by Phone

  • Toll-Free: 1-800-368-1019
  • TDD: 1-800-537-7697

Complaint Forms

Forms and instructions are available at:
https://www.hhs.gov/ocr/complaints/index

Time Limit: Complaints must generally be filed within 180 days of the date you knew or should have known about the alleged discrimination. The Office for Civil Rights may extend this timeframe for good cause.

8. No Retaliation

We will not retaliate against any person who files a complaint, testifies, assists, or participates in any manner in an investigation or proceeding related to discrimination.

You may file a grievance or complaint without fear that it will affect your care, your relationship with your therapist, or your ability to receive services from our practice.

Retaliation against individuals who assert their civil rights is prohibited by federal law. If you believe you have experienced retaliation, you may file a separate complaint with the Office for Civil Rights.

9. Additional Maryland State Protections

In addition to federal protections, Maryland state law provides additional protections against discrimination. The Maryland Commission on Civil Rights enforces state civil rights laws.

Maryland Commission on Civil Rights

Maryland law prohibits discrimination in places of public accommodation on the basis of race, color, religion, sex, age, national origin, marital status, sexual orientation, gender identity, and disability.

10. Notice Availability

This Non-Discrimination Notice is available:

  • On our website at this page
  • In our office waiting areas
  • Upon request in alternative formats (large print, audio, accessible electronic formats)
  • Upon request in languages other than English

To request this notice in an alternative format or language, please contact us:

Related Policies

Questions About Your Rights?

We're here to help ensure you can access our services. Contact us if you need assistance or have questions.

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